How a project runs

The same four steps on every project, whether it's four scanners or a full facility rollout.

1

Consulting & evaluation

We look at the workflow before we look at a catalog. What's the bottleneck, what's the environment, what does the label have to survive, and what does the operator actually do all day.

2

Evaluation equipment

Test the recommendation in your own environment before you commit budget to it. Real conditions surface problems a spec sheet never will.

3

Delivery & installation

Staged, configured, and installed on site. Devices arrive ready to work, not in a box for someone on your team to figure out.

4

Support & service

On-site support, repair, and spares. When a printer goes down mid-shift, you need a person who already knows your setup.

Managed services

For operations that would rather not think about it, we take ownership of the equipment lifecycle — supplies replenishment, preventive maintenance, repair management, and device refresh planning.

  • Supplies replenishment on a schedule that matches your usage
  • Preventive maintenance before failures become downtime
  • Repair coordination and loaner management
  • In-house managed spare pool, configured to your build
  • Device refresh planning so end-of-life never surprises you

Software & device management

We supply, deploy, and support the software layer that makes a device fleet manageable.

  • Honeywell Mobility Edge MDM — provisioning and lifecycle management across Mobility Edge devices
  • SOTI MobiControl — enterprise mobility management across mixed device fleets
  • Microsoft Intune — device management inside your existing Microsoft environment
  • Seagull Scientific BarTender — label design, database integration, and print automation
  • TEKLYNX — label design and print management
  • Integration with your existing back-end systems

We configure the platform, enroll the fleet, and hand off a system you can manage.

On-site support

Remote support solves some problems. The rest require someone standing at the machine.

Installation & deployment

Configuration, staging, network setup, and rollout — one site or a coordinated deployment across many, anywhere in North America.

On-site & depot repair

Factory trained and certified repair on label printers, mobile computers, barcode scanners, and RFID readers. On-site when the equipment can't travel, depot when it can — with loaner equipment where downtime isn't an option.

Training

Operators and supervisors trained on the equipment they'll use every day, so adoption doesn't stall after week one.

Custom configuration

Devices staged and configured to your specification before they ship — settings, software, scan profiles, and MDM enrollment already loaded. They arrive working.

In-house managed spare pool

We hold and manage a pool of spare devices configured to your build. A unit fails on second shift and a replacement is already staged — no procurement cycle, no downtime waiting on an RMA.

Need something unusual?

We service equipment we didn't sell, and no job is too small to take. Bring us the requirement everyone else said no to — if it's possible, we'll make it happen.

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